Airport Ranks #3 Large Airport In Annual J.D. Power Airport Customer Satisfaction Study
Originally Posted by :
Kansas City International Airport (MCI) ranked number three in the Large Airport category in overall customer satisfaction among North American airports in the 2024 J.D. Power North America Airport Satisfaction Study
This achievement comes months after the first birthday of the $1.5 billion 40-gate terminal, which opened on February 28, 2023. The 2024 study period evaluated a full year of operations in the new terminal. The 2023 study period overlapped both the old terminals’ and new terminal’s operations.
“The Kansas City International Airport is not just the front door to our community—it’s also now officially one of our nation’s finest airports. I am proud the new terminal is now recognized nationally as one of the best for our innovation, wide variety of amenities, and positive flyer experience. We built the new terminal with intentionality and all travelers in mind, whether you’re traveling with family, for business, solo, or anywhere in between,” said Mayor Lucas. “I applaud our Director of Aviation Melissa Cooper and the rest of our staff working to ensure KCI is the most efficient and comfortable place to travel in and out of. As we continue to grow and improve, KCI will remain an exciting gateway for opportunity and a symbol of Kansas City’s bright future.”
“Kansas City continues to reach new highs, and it is fantastic for the airport to receive a high customer service ranking from customers outside the KC area,” said City Manager Brian Platt. “I am proud of our airport, proud of the Aviation Department team and proud of Kansas City!”
“Since opening, the terminal has welcomed record numbers of passengers, received new or expanded air service and received dozens of awards and accolades,” said Aviation Director Melissa Cooper. “Our team designed and built the terminal with the customer in mind, and this direct customer input validates that effort. We are not resting on our laurels. We continue to adjust and improve facilities and services. That will not stop.”
The J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year. MCI welcomed 11.5 million passengers in 2023.
The study is based on more than 20,000 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience.
Originally Posted by loochy:
Do you use TSA pre? My home airport is DFW and it's worth its weight in gold. It's even better at some of the really big airports that only have one or two security checkpoints like Atlanta or Orlando....those airports are zoos (especially Orlando with the droves of families with multiple kids that have no idea WTF is going on).
I fly weekly out of MCO and it is worth it’s weight in gold. There’s times that the regular line is easily 1-2 hours long, and I’ve never waited more than 5 minutes to get through security there. [Reply]
Originally Posted by Spott:
I fly weekly out of MCO and it is worth it’s weight in gold. There’s times that the regular line is easily 1-2 hours long, and I’ve never waited more than 5 minutes to get through security there.
My favorite is when McCarran arbitrarily suspends TSA checks and just makes you walk by a black Labrador Retriever with your hand out. [Reply]
Originally Posted by George Liquor:
My favorite is when McCarran arbitrarily suspends TSA checks and just makes you walk by a black Labrador Retriever with your hand out.
Are you supposed to feed the dog or something? [Reply]
Originally Posted by scho63:
Ironically I never see any connecting flights through MCI.
Denver, Dallas, Phoenix, Chicago, Charlotte, Atlanta but NEVER Kansas City.
JD Powers sells rankings so dont put much stock in this BS. Its a nice airport but far from world class and with no hub its just a place to park and fly somewhere else and start over. Better than Omaha and Fargo but not in league with real large airports [Reply]
Originally Posted by HonestChieffan:
JD Powers sells rankings so dont put much stock in this BS. Its a nice airport but far from world class and with no hub its just a place to park and fly somewhere else and start over. Better than Omaha and Fargo but not in league with real large airports
I guess JD Powers didn't fly in around 9pm and see just how bad the backup is for arrivals... Just wait until we're the hub they claimed we might be because of the shitty art and new terminal smell (but won't), it'll be all the more funny. [Reply]
You have to really want to say it's better to really think it is. Sure it's brighter, big deal, but the food courts aren't much more open during prime travel times (5am - 7am, and 9pm - 10:30pm) than before.
And the curbside pickup is still a fucking mess, so clearly JD Powers were escorted around that debacle. [Reply]
KC isn’t big enough to be a hub (metro wise). It’s not even a domicile for airlines.
KC airport is like all the other Midwest cities. It’s a spoke on the hub.
Dallas Denver and Chicago are Hubs. KC like OKC and others isn nothing more than a spoke. I’m not even sure MCI has direct international flights? [Reply]
Originally Posted by DaFace:
I've actually seen a Southwest itinerary here and there that connects through MCI. Their network is weird though. They have some major hubs, but they're open to using just about anywhere as a connection point. (I once connected through STL on Southwest as well.)
Seems like every time I fly back, it's a connecting flight to Indy.
