Airport Ranks #3 Large Airport In Annual J.D. Power Airport Customer Satisfaction Study
Originally Posted by :
Kansas City International Airport (MCI) ranked number three in the Large Airport category in overall customer satisfaction among North American airports in the 2024 J.D. Power North America Airport Satisfaction Study
This achievement comes months after the first birthday of the $1.5 billion 40-gate terminal, which opened on February 28, 2023. The 2024 study period evaluated a full year of operations in the new terminal. The 2023 study period overlapped both the old terminals’ and new terminal’s operations.
“The Kansas City International Airport is not just the front door to our community—it’s also now officially one of our nation’s finest airports. I am proud the new terminal is now recognized nationally as one of the best for our innovation, wide variety of amenities, and positive flyer experience. We built the new terminal with intentionality and all travelers in mind, whether you’re traveling with family, for business, solo, or anywhere in between,” said Mayor Lucas. “I applaud our Director of Aviation Melissa Cooper and the rest of our staff working to ensure KCI is the most efficient and comfortable place to travel in and out of. As we continue to grow and improve, KCI will remain an exciting gateway for opportunity and a symbol of Kansas City’s bright future.”
“Kansas City continues to reach new highs, and it is fantastic for the airport to receive a high customer service ranking from customers outside the KC area,” said City Manager Brian Platt. “I am proud of our airport, proud of the Aviation Department team and proud of Kansas City!”
“Since opening, the terminal has welcomed record numbers of passengers, received new or expanded air service and received dozens of awards and accolades,” said Aviation Director Melissa Cooper. “Our team designed and built the terminal with the customer in mind, and this direct customer input validates that effort. We are not resting on our laurels. We continue to adjust and improve facilities and services. That will not stop.”
The J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year. MCI welcomed 11.5 million passengers in 2023.
The study is based on more than 20,000 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience.
Originally Posted by Red Dawg:
Like the new airport but large it's not. Not even close to large.
It's a category. They also have a "mega" category that encompasses most major hub airports. MCI is pretty large as non-hubs go.
Originally Posted by :
Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year.
Originally Posted by Bearcat:
It's hard to enjoy the airport when you can't see straight due to the blinding rage of gender neutral bathrooms!!!
I was kind of pissed (pun not intended) when I first heard of this, then I saw how they worked. It's actually a great idea. Unless you don't like washing your hands afterwards next to a female (or male for our female bathroom users). [Reply]
I like boring airports... not sure I've been to many "exciting" airports, except maybe the color tunnel thing in Atlanta that's kind of cool, but overall I just want clear, standard signage inside and out, and an efficient path to and from the gates.
And finally having food/beer after security like every other major airport in the world is nice, too. [Reply]
Isn't it an H shape anyway? It's literally the most practical shape for an airport. Takes what, 10 minutes if you've got to get to the farthest back corner of B? Sure, if you want to be annoyed it cost a lot that's your prerogative, but complaining it's too boring or pretentious just seems bizarre. [Reply]
I've flown out of there twice now since the re-do and I prefer how it used to be. Airports don't need to also be Art Museums. They should be utilitarian and efficient.
Also, it took me 40 minutes to get through TSA each time when, before, I would simply walk into my gate and immediately go through TSA. [Reply]
I think anyone that actually sees the bathrooms prefers them. You get an actual private space that amazingly has floor to ceiling privacy. Gender neutral is bad marketing and I’m guessing people think same bathrooms they are used to.
Originally Posted by loochy:
Who cares what sex the bathrooms are for? It's a hole to shit and piss in.
One nice benefit of the shift toward gender-neutral restrooms is that most of them are in a single-seat setup. While I'm not really shy about my public shitting, I do prefer having a little privacy. [Reply]